IVR – Interactive Voice Response

Do your voice response services work correctly?

Interactive Voice Response services (IVR) used, for example, during Voicemail access, are a common feature of everyday life. The situations in which people communicate with services such as customer care systems via IVR servers will increase continuously.

Testing these systems is essential for network operators to assure the quality of their services and thus keep their customers. IVR systems are sophisticated and extremely difficult to test on a continuous and reliable basis. At present, complicated test runs in which employees must manually test IVR systems are to a large extent standard practice.

Keynote SIGOS innovation has created a tool that can wholly automate this task. The IVR tester is designed so that even the most sophisticated speech menus may be recorded and recognized based on a library of voice prompts.

Read more:
SIGOS SITE – Product Sheet SITE IVR


IVR – Interactive Voice Response Test Application Features:

  • Simulation of real subscriber behaviour
  • Interfaces: GSM/GPRS Um, UMTS Uu, Iu CS, CDMA2000, PSTN, ISDN So, S2m, GSM A and ISUP
  • Scalable architecture: from stand-alone system to widely distributed system
  • Detailed IVR test reports
  • Central SIM Multiplexer: infinite number of SIM cards can be managed
  • Testing IVR trees
  • Voice mailbox tests
  • Resource allocation for different users or groups
  • Announcement comparison based of new voice prompts
  • Easy integration of new voice prompts
  • DTMF and voice stimulation
  • Customer specific extension
  • Several languages available
  • Language independent

Our further SITE Test Solutions:

CONTACT

Do you need more information about SITE?

Do you want to order QoS tools or test applications?

Feel free to contact us!

PORTFOLIO